Does SniperSpy work on my Internet connection?
SniperSpy works on ANY Internet connection. It doesn't matter if you have a high-speed connection or a 56k connection. The activity logs are very small thus they can be sent using virtually any Internet connection.

Which versions of Windows is SniperSpy compatible with?
SniperSpy works on any version of Windows including Windows 95, 98, 98SE, ME, XP, 2000, 2003, NT and Vista. SniperSpy is now remotely deployable to all versions of Windows including Windows Vista.

Can I install SniperSpy from a floppy or CD-ROM?
Yes, if you want to install from a floppy or CD, just create your module according to your needs. Then copy the module file to a floppy or CD and take it to your computer in which you need to monitor. Then run the module from the floppy or CD.

I configured SniperSpy, now how do I deploy the software remotely?
Simply attach the module file to an email to your child or employee and instruct them to install it. You can also place the file inside a zip file and attach the zip file instead.

What if the module can't be executed via e-mail?
Your child or employee must execute the module in order for the program to install. If the module can't be executed by email then you will need to execute it locally. Getting the module to be executed on your remote computer is your responsibility and no refunds will be given if your child or employee doesn't run the module because you can run it yourself.

What happens when the module is ran?
The module you create would be executed only on the PC you want to monitor. After the module is executed a brief progress of installation is shown with the option to cancel.

How can I stop SniperSpy from running on my remote PC?
To stop SniperSpy from running on your remote PC, simply login to the online control panel. Then select "Uninstall SniperSpy" from the left side menu. The software will then remove itself the next time it uploads information, which is usually within minutes.

How do I view the recorded data captured from the module?
After you have deployed to your remote PC, you should login to your online control panel using your username and password to view data recorded by SniperSpy.

Why do I get Internal Server Error at Login?
In versions previous to 3.0, this error is the result of many logs pending for your account. The server needs more time to fetch records. Simply click refresh and let it keep going. Repeat until it lets you in.

Why did my logs stop updating?
If your logs have stopped for less than 48 hours then its too soon to know whether you need to re-deploy. The computer could simply be turned off or not connected to the internet right now. If you can have your child or employee reboot the computer this may help. A reboot will allow the software to upload logs twelve minutes after a successfull internet connection. All pending logs will upload at that time and be viewable in your SniperSpy account. If two days pass and no logs are uploaded then you should re-deploy your module to your remote computer. Perhaps the installation was damaged somehow.

Why is my username and password not being accepted?
Be sure that you are typing your username and password in EXACTLY as indicated when you setup your account. Usernames and passwords are case-sensitive.

How do I retrieve a lost password?
To retrieve your online control panel password, click the lost password page to have it sent to your email address.

How do I change my SniperSpy password?
To change your SniperSpy password, first login to your account. Then click the "Change Password" link on the left side menu. Enter your current password and the new password twice to confirm.

How can I upgrade to the latest version?
Any previous customer can upgrade to the latest version of SniperSpy by going to the SniperSpy upgrades page. Please note that you will need to re-deploy for the upgrade.

Step 1. Request latest module creator download.
Step 2. Create new module and deploy to your remote computer. NO UNINSTALL NECESSARY!

Additional Help
For more help, please see our User Guide. To contact us please Submit a Support Ticket.