Does SniperSpy work on my Internet connection?
SniperSpy works on ANY Internet connection. It doesn't matter if you have a high-speed connection or a 56k connection. The activity logs are very small thus they can be sent in total stealth using virtually any Internet connection.

What versions of Windows is SniperSpy compatible with?
SniperSpy works on any version of Windows including Windows 95, 98, 98SE, ME, XP, 2000, 2003, NT and Vista. SniperSpy is now remotely deployable to all versions of Windows including Windows Vista.

Are there any annual charges to use SniperSpy?
Absolutely not. You pay a one-time purchase price of $79.97. You can use it for as long as you want with no additional charges. This includes the ability to store the 100 most recent screenshots. The ability to store more screenshots is available upon request. Additional licenses can be purchased here for $19.97 each.

Can anyone review recorded data besides me?
Our server keeps your files safe and secure. Nobody else can access your activity without your secret password.

Will users know SniperSpy is installed once they execute it?
The only way they will know is if you chose the "Alert User at Startup" option while creating your module. If you didn't choose that option then nothing will be displayed to notify the user.

Can I install SniperSpy from a floppy or CD-ROM?
Yes, if you want to install from a floppy or CD, just create your module according to your needs. Then copy the module file to a floppy or CD and take it to the computer in which you need to monitor. Then run the module from the floppy or CD.

I configured SniperSpy, now how do I deploy the software remotely?
The module can be deployed remotely a number of ways. The most common of which is renaming the module exe file to something inconspicuous such as eminem.exe or coolgame.exe and then placing it inside a WinZip file. The Zip file would then be attached to an email to the remote user for them to run.

How do I insert my module into a Word Document?
First, you should have the module saved in a location that you know and remember.
1. Open a new word document.
2. Type or paste some text you want in the document.
3. Put the cursor at the very first line of the document.
4. Go to INSERT > OBJECT and click "Create from File" tab
5. Then click Browse and select your module to Insert it. Click Insert.
6. Make sure you check the option "Display as icon".
7. Click "Change Icon"
8. Click "Browse" and choose any file containing icons such as c:\windows\system32\shell32.dll so it can extract it
9. Select an icon to display from the list. Put pictures.gif or whatever you wish in "Caption".
10. Then click OK and save the Word document and send it to your remote computer.
Note: The word document must be opened and the icon must be double-clicked for the module to execute.

How do I insert my module into a Wordpad Document?
First, you should have the module saved in a location that you know and remember.
1. Open a new Wordpad document.
2. Type or paste some text you want in the document.
3. Put the cursor at the very first line of the document.
4. Go to INSERT > OBJECT and click "Create from File" tab
5. Then click Browse and select your module to Insert it. Click Insert.
6. Make sure you check the option "Display as icon".
7. Then click OK and save the Wordpad document and send it to your remote PC.
Note: The Wordpad document must be opened and the icon must be double-clicked for the module to execute.

How do I use RXS Stealth Email in conjunction with SniperSpy?
The Stealth Email system is a basic webmail system that allows you to send emails anonymously. You can put any attachment in your email to be delivered to the email address you choose. SniperSpy modules can easily be attached to emails sent from Stealth Email.

What if the module can't be executed via e-mail?
The remote user must execute the module in order for the program to install. If the module can't be executed by email then you will need to execute it locally. Getting the module to be executed on your remote computer is your responsibility and no refunds will be given if the remote user doesn't run the module.

Why doesn't anything happen when I run the module I created?
The module you create would be executed only on the PC you want to monitor. Nothing appeared to happen because that's what the module is designed to do. You should uninstall the SniperSpy installation and then deploy the exe module to the appropriate PC.

How can I stop SniperSpy from running on a remote PC?
To stop SniperSpy from running on a remote PC, simply login to the online control panel. Then select "Uninstall SniperSpy" from the left side menu. The software will then remove itself the next time it uploads information, which is usually within minutes.

How do I view the recorded data captured from the module?
After you have deployed to your remote PC, you should login to your online control panel using your username and password to view data recorded by SniperSpy.

Will SniperSpy Be detected by virus scanners?
Due to the increased demand for remote spying products, anti-virus and anti-spyware software label some of them as potentially unwanted programs. Any time our software is known to be detected we will work to ensure an update is released that will eliminate the problem. However no refunds will be given due to confliction from any third-party programs. All anti-virus programs include a way you can "EXCLUDE" or "Ignore". We also include step-by-step instructions for Norton, Mcafee, Spy Sweeper and more.

Why do I get Internal Server Error at Login?
In versions previous to 3.0, this error is the result of many logs pending for your account. The server needs more time to fetch records. Simply click refresh and let it keep going. Repeat until it lets you in.

Why did my logs stop updating?
If your logs have stopped for less than 48 hours then its too soon to know whether you need to re-deploy. The computer could simply be turned off or not connected to the internet right now. If you can have the remote user reboot the computer this may help. A reboot will allow the software to upload logs twelve minutes after a successfull internet connection. All pending logs will upload at that time and be viewable in your SniperSpy account. If two days pass and no logs are uploaded then you should re-deploy your module to your remote computer. Perhaps the installation was damaged somehow.

Why are the keystrokes not recording?
If your logs are coming in but you are receiving no keystroke recordings whatsoever, then one of these two items is likely the cause.
1. The windows recording feature was not turned on in your module. This is required to record keystrokes.
2. The remote computer has an anti-virus that took out the keystroke logging file. The only option is to remove the anti-virus and redeploy if you want to record keystrokes. You can replace the anti-virus with Avast 4 Home Edition which does not detect our files. http://www.sniperspy.com/avast4home.html

Why are only some keystrokes being recorded?
The usual cause of only some keystrokes being recorded is that non-ASCII characters are being typed. For example accented characters are not ASCII characters. When non-ASCII characters are typed the entire entry will not be recorded. We are working on adding this feature in the next version of SniperSpy. In the meantime you could view most of the keystrokes in your screenshots logs.

Why is my username and password not being accepted?
Be sure that you are typing your username and password in EXACTLY as indicated when you setup your account. Usernames and passwords are case-sensitive.

How do I retrieve a lost password?
To retrieve your online control panel password, click the lost password page to have it sent to your email address.

How do I change my SniperSpy password?
To change your SniperSpy password, first login to your account. Then click the "Change Password" link on the left side menu. Enter your current password and the new password twice to confirm.

How can I upgrade to the latest version?
Any previous customer can upgrade to the latest version of SniperSpy by going to the SniperSpy upgrades page. Please note that you will need to re-deploy for the upgrade.

Step 1. Request latest module creator download.
Step 2. Create new module and deploy to your remote computer. NO UNINSTALL NECESSARY!

Additional Help
For more help, please see our User Guide. To contact us please Submit a Support Ticket.