Log
Viewers
Each type of recording is saved into a separate log
section for your convenience. All log viewer pages work
the same. You can sort results by any column by pressing
the sort arrow icon. You can clear all logs within each
category by clicking the Clear Logs button. You can
also select to show only a specific user's results if
there are multiple users on your remote PC.
You can do a global search
of logs in your account for any keyword you wish. Simply
click the Search Logs link in the Tools section of the
menu. Then enter your query. Results will be displayed
for any matches found in ANY log type!
Viewing
Live Screens To view the live screen of your remote PC, click the Live Screen Viewer link in the menu. A new window will appear which will attempt the connection. If your remote PC is online you will see a connection message within two minutes. The image will refresh itself with no interaction needed. When you are ready to stop viewing the screen, close the window.
Very Important Note: When you are finished viewing the live screens, be sure to click the "Close" link on the page or simply logout of SniperSpy to tell your remote machine to go out of LIVE mode and begin sending logs again.
Using the LIVE Control Panel To use the LIVE Control Panel feature of SniperSpy, click the link at the left menu inside your account. You will then be brought to the connection screen. If your remote PC is online, you will be connected within one minute. Once connected the LIVE Control Panel interface will appear on your screen. There you can click any command in the left menu to be performed on your remote PC. Each time you issue a command it will be sent to your remote PC immediately. Then within 30 seconds your screen will refresh with a status update of the last command sent.
The LIVE screen viewer is now one of the ADMIN commands. Click the View Desktop link in the menu. When you are ready to stop viewing the screen, close the window.
Very Important Note: Anytime you are finished with the LIVE Control Panel, be sure to click the "LOGOUT" link on the page to tell your remote machine to go out of LIVE mode and begin sending logs again. If you simply close your browser then your account will remain in LIVE mode and will not send logs until you re-login and then log back out.
Deleting
Logs The log files within each logging category can be deleted by clicking the Clear Logs button on a log page. Additionally you can choose to clear ALL logs by clicking the appropriate link in the Tools / Utilities section of the left menu. Only erase logs if you are sure you want them erased. They cannot be recovered.
System
Information
SniperSpy saves the latest system information from your
remote computer. To access this powerful feature click
the Sys-Info button at the top of your online control
panel. You will be shown the most recent system statistics
and info about the remote PC.
Change
Password Changing your password is very easy and can be done at any time. It will not interfere with the operation of SniperSpy on your remote PC. To change your password, go to your online control panel and click the Change Password link in the Tools section at left. Insert the appropriate fields and click submit. Your password will then be changed.
Saving
Logs Offline
Saving a specific log or screenshot for offline proof is as easy as going to File > Save As and naming the file. However if you regularly need to archive your logs and screenshots you should use the Archive Application.
The SniperSpy Archive Application
This simple application gives you an easy way to save logs offline and maintain your account. By downloading your screenshots and logs offline you can save all logs captured indefinitely. You can also delete logs from your account within the same program to keep your SniperSpy account running as fast as possible.
To use the application, simply enter your username and password and click Connect. Then you will see the list of screenshots and files inside your account. Click Select All and then click Download to save all the image files to your local computer. Then, click the Archive button to download the text logs from your account in CSV format. After you have downloaded all data, click Delete to delete all the data from your online account to keep it running at peak speed.
Removing
SniperSpy
When you want to remove SniperSpy from your remote PC,
login to your online control panel. Then click the Uninstall
SniperSpy link in the Tools section. Then click YES
to confirm. Your account will then be deactivated for
new logs. The software will then remove itself the next
time it makes a connection. PLEASE NOTE: If you wish
to deploy again you will need to first reactivate your
account in your control panel BEFORE you deploy again.
Additional
Help
For more help, please see our Knowledge Base. To contact us please Submit a Support Ticket.
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